6 Ways Your POS Software can Improve Your Customer Service
Do you remember when the only type of POS system a business had was a cash register? Things sure have come a long way since then, with POS systems being extremely sophisticated, utilizing wireless communications and iPhones, tablets, and other mobile devices. These systems do a lot more than tell customers how much money they owe. One thing that you need to keep in mind is that not only do you need a POS system; you need to choose the right POS system for your business. You might be surprised to learn about all of the things that the right POS system can do for your business, including:
1- Give Customers what they Want
Obviously, the main goal behind customer service is to give the customers what they want. A good POS system can help you to do just that. Your POS system will ensure that you always have enough stock in inventory to keep your customers completely satisfied. It will also ensure that you don’t have an overstock that you can’t move quickly. A cloud-based system will allow you to run many reports from a computer which includes data about top selling items.
2- A Variety of Payment Options
Most people don’t like to deal with companies that don’t have at least a couple of different payment options. After all, a lot of people don’t even carry cash these days. Your business needs to be able to accept a few different payment methods, such as cash, credit cards, checks, gift cards, etc.
3- Make Transactions Fast
Do you know anyone who enjoys spending time standing in lines? We sure don’t, and if you want to make sure that this isn’t a problem with your business, you need a good POS system. For instance, rather than doing manual entries, you can use a POS system that offers integrated barcode scanning. This will make transactions a lot faster, with far fewer errors. This is going to make customers happy, and keep them coming back.
4- Email Receipts
You should have more than one option for receipts, and email is the best second option. This is because not only can you send out receipts via email, when your customers provide you with their information, you have it for your database, and you can use it to create targeted email campaign that let customers know about promotions that are going to be of interest to them.
5- Better Efficiency
Your business can be a lot more efficient when you are using a POS system. This is because you will no longer have to waste a lot of time on little things like paperwork, inventory, accounting, and more. The system will take care of all of these things for you, leaving you with more time to concentrate on the more important aspects of your business, such as giving more focus to your customers and their needs.
6- Customer Feedback
You can use this type of software to put a device at the POS that lets customers rate how they feel about doing business with you. Both positive and negative feedback are good. The positive lets you know what you are doing right, and the negative shows you the things that need to be worked on to achieve better customer satisfaction. You can use this to learn about a number of things, from the overall experience to what customers think of your store.